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Returns & Exchange Policy and Fees

Product Exchanges:

  • Contact us by phone at 2811 10 3636 or complete the return form included in the package.
  • Exchanges are done either by returning the package or at our physical store.

Returns & Refunds:

  • Return products via Geniki Taxydromiki, in pristine condition, with purchase receipt and special barcode tag.
  • Return address: Kontogiannis S.A., 189 Kallokairinou, Postal Code 71201, Heraklion, Crete, 2810 284217.

Return cost:

  • €5 charge (equivalent to the cost of new shipping), payable on receipt.
  • If the mistake is ours, we cover all expenses.
  • €26 fee for returns from Cyprus, or accepted only if customer covers shipping with any courier.

Products not accepted for return:

  • Swimwear, underwear, for hygiene reasons and worn items.

Refunds:

  • Send email to info@menfashion.gr with IBAN and beneficiary name.
  • Funds are deposited within 3–5 business days from receipt of returned items.
  • A €5 return fee is deducted or €10 if the original shipping was free.

Important note: On discounted items: exchanges are allowed only with other discounted items and money is not refunded, only store credit for future purchase up to 1 year.

Store Credit:

  • Members: Credit appears in the “transactions” tab of your account.
  • Guests: A coupon of equal value with a unique code is provided for future use.
  • Credit is issued only if the product is returned intact, with tag and receipt.

Return Conditions:

  • Within 30 days from receipt date.
  • Product must be unused, unwashed, and undamaged.
  • Must include tag and receipt.

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