General Terms of Use – MenFashion.gr

Welcome to our online store www.menfashion.gr!

MenFashion.gr is the official online presence of the company Kontogiannis S.A., headquartered in Heraklion, Crete (189 Kallokairinou Avenue), VAT number 094444502, GEMI number 077127627000, Tax Office A’ Heraklion.

Kontogiannis S.A. operates in the field of men’s clothing, footwear, and accessories through its physical stores:

• Kontogiannis Fashion Store, 189 Kallokairinou Avenue
• WALL by Kontogiannis, in the center of Heraklion

The company is managed by Ioannis and Vasilis Kontogiannis, and since 2013 it has extended its activity to e-commerce through MenFashion.gr, aiming for prompt and quality service to customers throughout Greece and Cyprus.

Our team, with long-standing experience in men’s fashion, works daily to offer high-quality products, carefully curated selections, and prompt customer service.

The online store is addressed to everyone who wishes to stay informed about our new collections, our promotions, and to make their purchases easily, either online or by phone.

PERSONAL DATA PROTECTION

Our business respects and protects the personal data of every visitor or customer of our online store MenFashion.gr, in accordance with the European Regulation 679/2016 (GDPR).

1. What data we collect

To complete orders through our online store, it is necessary to collect some of your personal information such as:

• Full name
• Contact phone number
• Email
• Shipping / billing address

During registration, you create a personal account (username & password). You are solely responsible for keeping them confidential. You may request deletion of your account at any time.

We inform you that providing accurate information is necessary for successful delivery of the order. Incorrect information may cause delivery failure by the courier company.

2. Data Processing & Transfer

Your personal data may be transferred to cooperating providers and third parties for the following reasons:

• Support of the e-shop’s operations
• Order execution (e.g. transport companies, email dispatch)
• Service improvement
• Compliance with legal obligations

Processing is based on:

• Your consent during registration or purchase completion
• Contract execution (order/delivery)
• Our legal obligations
• Our legitimate interest, provided it does not violate your rights

Our third-party partners are contractually bound to confidentiality and GDPR compliance.

3. Transaction Security

The website www.menfashion.gr uses the SSL protocol to protect data and online transactions. Payment information is encrypted so it cannot be accessed by unauthorized third parties during transmission.

4. Use of Analytics Tools (e.g. BestPrice Analytics)

To improve the user experience and our services, we use the BestPrice 360 Analytics tool, through which only anonymous data are transferred to the price comparison platform www.bestprice.gr.

These data relate to:

• Traffic
• Purchases
• Product and page performance

The data do not include personal information and are used exclusively for statistical analysis and marketing optimization.

5. Your Rights

You have the right to be informed about the personal data we hold about you, request correction or deletion, and restrict or object to their processing.

For any request or question regarding your data, you can easily contact us via email or phone.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and support our services. Cookies may originate from us or third-party partners, such as the cookie management tool we use.

For more information and to manage your preferences regarding cookies, please visit the cookie policy or use the pop-up cookie manager that appears when you visit.

2. Ordering & Purchasing Products

To place an order:

• Browse menfashion.gr and add the desired products to your shopping cart.
• Review your cart and proceed to checkout by entering the required shipping and payment information.
• By submitting your order, you accept these terms of use.
• An account is not required to complete your order. You can check out as a guest. Alternatively, you can create an account to access your order history and additional benefits.

You may also send an order as a gift to a third party, using different recipient details and optionally a message.

After confirmation, you will receive an email with your order details and order number. Once the package is shipped, you will receive a shipping tracking number.

Alternatively: You can place your order by phone at 2811 10 3636 (Monday to Saturday) with assistance from our staff.

3. The Product

• We cooperate with Greek and international brands, ensuring their authenticity and quality.
• Every product is accompanied by description and photos. Color shades may slightly vary depending on the screen.
• We recommend following the care instructions on the label. We are not responsible for damage caused by improper handling.
• Size charts may vary by brand. For clarifications, you can contact us before purchase.

4. Payment Methods

• Cash on Delivery: Payment upon delivery (€3.90) or pay on the go (BoxNow service, where a link is sent for payment and a PIN is given to open the locker)
• Bank transfer:
  • ALPHA BANK: GR35 0140 6610 6610 0232 0001 592
  • NATIONAL BANK: GR28 0110 2040 0000 2044 7020 189
  • PIRAEUS BANK: GR02 0171 5560 0065 5610 1803 414
  • EUROBANK: GR92 0260 0200 0001 9020 1426 360
  • (Beneficiary: KONTOGIANNIS S.A.)
  Please send proof to info@menfashion.gr or notify by phone.
• PayPal
• Klarna – Pay in 3 interest-free installments via Klarna, easily and quickly. Available for card orders with no extra steps. Select Klarna at checkout and follow the prompts.
• Credit/Debit Card via the secure environment of Piraeus Bank.

5. Delivery & Tracking

• Orders are shipped from Heraklion, Crete within 1–2 business days (depending on availability).
• Delivery within 2–6 business days (Greece & Cyprus), via the selected courier.
• In case of delays due to force majeure (weather, strikes, etc.), you will be notified and can modify or cancel your order.

Tracking: Upon shipping, you will receive an email with the tracking number. You can monitor progress via your account history or contact the courier if delay occurs.

6. Shipping Costs

Within Greece:

• Free shipping for orders over €40.
• For orders under €40: €2.50 with Geniki Taxydromiki and €1.90 with BoxNow.

In Cyprus:

• Flat shipping rate: €13.
• Large volume/heavy orders may incur extra charges after confirmation with the customer.

7. Returns & Exchange Policy and Fees

Product Exchanges:

• Contact us by phone at 2811 10 3636 or complete the return form included in the package.
• Exchanges are done either by returning the package or at our physical store.

Returns & Refunds:

• Return products via Geniki Taxydromiki, in pristine condition, with purchase receipt and special barcode tag.
• Return address: Kontogiannis S.A., 189 Kallokairinou, Postal Code 71201, Heraklion, Crete, 2810 284217.

Return cost:

• €5 charge (equivalent to the cost of new shipping), payable on receipt.
• If the mistake is ours, we cover all expenses.
• €26 fee for returns from Cyprus, or accepted only if customer covers shipping with any courier.

Products not accepted for return:

• Swimwear, underwear, for hygiene reasons and worn items.

Refunds:

• Send email to info@menfashion.gr with IBAN and beneficiary name.
• Funds are deposited within 3–5 business days from receipt of returned items.
• A €5 return fee is deducted or €10 if the original shipping was free.

Important note: On discounted items: exchanges are allowed only with other discounted items and money is not refunded, only store credit for future purchase up to 1 year.

Store Credit:

• Members: Credit appears in the “transactions” tab of your account.
• Guests: A coupon of equal value with a unique code is provided for future use.
• Credit is issued only if the product is returned intact, with tag and receipt.

Return Conditions:

• Within 30 days from receipt date.
• Product must be unused, unwashed, and undamaged.
• Must include tag and receipt.

User Obligations

Users of our online store must not use the Website to send, publish or transmit any illegal message. Users are solely responsible for keeping confidential their login credentials (username) and security password (password) to their account. They are also solely responsible for the careful use of their account, for properly logging out at the end of each session, and for any action taken through their account. Users must carefully verify the information provided about the products they wish to order before completing the transaction.